| Customer Care | Mail ID : info@prithvifx.com Phone No :7401515155 |
|---|---|
| Grievance contact details | Mail ID : : compliance.support@prithvifx.com Ph no : 7428489237 |
| Roles and Responsibility of Authorized institution | 1. PayFX fintech Solutions Pvt Ltd push their leads with KYC documents to Prithvi Exchange 2. PRITHVI EXCHANGE downloads the data from their dashboard or via API integrated systems and processes the transactions through its ERP system. 3. All transactions are processed after receiving internal compliance approvals. 4. Finally, treasury uploads the approved transaction in the AD I banks portal after verifying the beneficiary details. 5.PRITHVI EXCHANGE process its transactions through multiple AD I banks, INDUSIND BANK, IDFC BANK and RBL BANK. |
| License details | License details AD Cat II License No : CHE-ADII-0021-2023 |
| Transaction TAT | The TAT for receiving credit in the overseas bank account is 48 to 72 hours. This is subject to no AML queries raised by either remitter bank or beneficiary correspondence bank. |